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Return Policy Overview
Current As Of January 2026
General Rules, Policies, and Critical To Follow Guidelines
All Returns must be approved before they will be accepted, and RGA # Authorized.
We reserve the right to refuse any return that does not follow our policy or involves items that have been altered.
Your Original Invoice # / Order # becomes your RGA #
Items NOT Accepted For Return:
Electrical Parts Opened, Installed Parts, Oil Soiled Packaging, and Items without our original packaging as received.
Returns after 14 days will not be accepted unless we approve and clear them prior to shipping the package in to us.
These Terms Have been made so strict due to abuse from the buyer community.
If you are dissatisfied with your order for any reason, you can return your sealed items for a
prompt refund or exchange within the 14 day period - charges will apply.
How to Return an Item:
* Specific Instructions Below must be followed to insure proper credit *
* Buyer is responsible for return shipping costs *
1. Email us first for approval.
2. Include the following inside the package on a sheet of paper:
* Your name
* Order/Invoice number
* Phone number
* Reason for return
* Whether you want a refund, in-store credit (minus shipping), or an exchange
3. Ship using a prepaid, insured, and traceable method to the address listed on your original invoice.
4. Pack the item securely to prevent damage in transit.
Note: We are not responsible for lost, damaged, or delayed shipments.
Always Pack Well & Protect your return when shipping it.
Restocking Fees:
Restocking fees will be applied to all approved returns: The greater of $15.00 or 20% of the purchase price.
Each order is taken on a case-by-case basis.
It can depend on the reason for the return, and time that it takes you to return it.
Return Window:
Returns are accepted within 14 days of the purchase date.
Returns after 14 days will only be accepted if pre-approved by us before shipping.
Some items may carry a warranty ; the instances are dealt with on a product by product basis.
We reserve the right to refuse / deny any return , or warranty claim we deem invalid.
Misordered or Our Error:
If you received the wrong item, we will exchange it for the correct item.
You are responsible for return shipping costs.If the error was made by our staff, no restocking fee will be charged.We always try to work with our customers to resolve issues fairly.
Refunds:
Items returned within 14 days in original sealed condition will be refunded to the original payment method.Original shipping and handling charges are non-refundable.
For “Free Shipping” orders, outbound shipping costs may be deducted from your refund.Opened or installed items will not be accepted for refund or credit.Electrical items are non-returnable without prior authorization.
Refund Processing Time:
Returns are usually processed on Fridays / Saturdays.
Credit card refunds typically appear within 3 business days after return is checked in by us.
Check or money order refunds are mailed within 7-14 business days.
We work hard to be sure that your refunds get to you as quick as possible!
I Received the Wrong Product
Contact us immediately via the Contact Us page.
Please remain calm — we are human, so mistakes can happen on very rare occasion.
When opening packages, handle them carefully. We reserve the right to refuse returns with damaged packaging.
I Received a Damaged Product
We make every effort to ship items in an efficient way to protect our product.
Unfortunately, in rare cases an item may be damaged during shipment.
We understand your frustration. We do everything we can to replace the product as quickly as possible!
If your item arrives damaged:
Note the damage with the delivery driver at the time of receipt (written documentation is helpful).
Contact us right away so we can arrange a replacement as quickly as possible
Product Warranty Claims Or Issues:
Hard Parts
If the part has been installed: No warranty beyond visual inspection at time of install.
If not installed: May be returned for refund or exchange (subject to policy above).
Electrical Items
Electrical products are generally non-returnable once installed.
If you experience an issue or code, please email us with details - Sales@CascadeTransmissionParts.com
We handle electrical warranty claims on a case-by-case basis and will do our best to assist you.
Returns Without The Invoice # and/or The Order # Will NOT Be Accepted
* The Return Will Not Be Accepted As The Receiving Clerk Won't Know Where To Post The Refund *
* Electrical Items are Non-Returnable Without Previous Authorization *
* All / Any Installed Items Won't Be Accepted *
We reserve the right to amend, modify, or update any policies herein at any time.
Thank you for your understanding and cooperation.
These guidelines help ensure a smooth return process for everyone.
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