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Return Policy Overview

Critical To Follow Guidelines - Primary : More Details Below

We Reserve the Right To Refuse Any Returns Where Policy Not Followed , or on items that have been altered.

All Returns must be approved before they will be accepted , and RGA # Authorized.
Restocking Charge Assigned Will Be a Minimum of $15.00 on All Orders , or 20% of the purchase price which ever is greater.
All Returns must include a clear note about the return / exchange , and a copy of our invoice which is included with every shipment.
Without the our invoice - the return will not be accepted

Items NOT Accepted For Return:

Electrical Parts Opened , installed Parts , Oil Soiled Packaging , and Items without our original packaging as rec'd.

Returns after 14 days will not be accepted unless we approve and clear them prior to shipping the package in to us.
These Terms Have been made so strict due to select abuse from the buyer Community.

Mis-Ordered Items Sent Back for Exchange for the correct item will not be charges a restocking fee ,
but incurred shipping costs will be due via a paypal request that we send , or we can charge your credit card for them.

In the event of an error by our staff , no restocking charges will be assessed.
We always try to work through issues when ever we can. Imperative the above steps followed for a smooth return process.
We reserve the right to modify, amend , or change this policy Anytime at our discretion.

If you are dissatisfied with your order for any reason, you can return your sealed items for a
prompt refund or exchange within the 14 day period - charges will apply.  

Refunds for items returned within Fourteen days of the purchase date will be credited in the same form as the original payment type. 
The original shipping and handling charges are not refundable , and on "Free Shipping Items"
outbound shipping costs may be deducted from possible credit .  

Additionally any items that have been opened and/or installed we can not accept back for credit.

* Electrical Items are Non-Returnable Without Previous Authorization *
* All / Any Installed Items Won't Be Accepted *
 
Always mail your package in a prepaid, insured, traceable method to the address below.
* Specific Instructions Below must be followed to insure proper credit *
Returns must be sent to the address on your original invoice

Inside the package on a sheet of paper Include your name , order number , phone number ,
the reason you are returning the item , and then let us know if you would like an in store credit (minus shipping) or an exchange.  
Outside the package write "Return" then "RGA # your invoice # ".  
Typically returns are checked in every Friday / Saturday.  
Of course , we can not be responsible for the amount of time that it takes for the item to be delivered back to us ,
or if the item is lost or broken during shipment to us .  

If the Shipping Time will exceed the overall 14 days from purchase date credit will not be issued .  
Always Pack Well & Protect your return when shipping it.

I Received the Wrong Product !   

What do I do next?

Be Calm ; as we are human on very rare occasion we may make an error while processing an order.
First and foremost email us via the Contact us page , or via your salesmans info contained on your invoice.
When opening packages always use care ; we reserve the right to refuse damaged packaging items ,
as the ability to redistribute the item to another customer may be hindered. 

What Do I Do If I Received A Damaged Product?

We make every effort to package the item the best we can so that it will be in perfect condition when it arrives at your door.
Unfortunately , in rare cases an item may be damaged during shipment .  
We understand your frustration and we will do everything we can to replace the product as quickly as possible !  
Always note to the delivery person When receiving a package that appears compromised , damaged , opened.
Often this may require some written documentation from the driver.

Do You Charge A Re-Stocking Fee For Returns?

Restocking Charge Assigned Will Be a Minimum of $15.00 on All Orders , or 20% of the purchase price which ever is greater.
It depends on the reason for the return and the amount of time that it takes you to return it.   

If the item has been opened , and/or installed it will not be accepted for any reason. Items shipped under our "Free Shipping Program" will definately have the original shipping costs deducted from any possible credits.  
Some items may carry a warranty ; the instances are dealt with on a product by product basis.  
We reserve the right to refuse / deny any return , or warranty claim we deem invalid.

How Long Do Refunds Take?

Typically returns are checked in every Friday / Saturday.
 If you paid by credit card , it may take up to 3 business days to show up on your credit card account .  
If you paid by check or money order, the refund should arrive in the mail within 7 - 14 business days .  
We work hard to be sure that your refunds get to you as quick as possible ! 

* Product Warranty Claim Or Issue *

Hard Parts
If a product meets a visual Inspection , and is installed then no warranty beyond the install

If un-installed , then it can be shipped back for refund or exchange.

Electrical Items
In the event of a code or problem with an electrical product , please email us about the problem

These are dealt with on a case by case scenario.
Generally with electrical once installed there's no warranty ,
But our concern is always trying to help our customers and we will help if we can.


Cascade Transmission Parts , Inc.  2016
Reserves the right to amend , modify , or change any policies herein.







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